While Medical Recovery Store proudly offers free returns on qualifying items, we encourage you to review the specific return and refund policy provided by Clarke Healthcare, our esteemed partner. This policy outlines detailed guidelines and procedures regarding returns, ensuring a smooth and informed experience for our valued customers.
- Please be informed that all hygiene-related items, such as Bath Lifts and Shower Commodes are non-returnable once used.
- Unused hygiene-related products are eligible for returns; however, a 20% restocking fee will be applied to all returned items.
- Returned products must be in their original packaging to qualify for a full refund. Please note that if the original packaging is missing, a 30% charge will be incurred.
If you have any inquiries, kindly contact us via email or by phone. We are available to assist you promptly.