Products & Services
Do you sell used equipment?
No, we prioritize the health and safety of our customers by offering only brand-new mobility and recovery products.
Do you accept or buy used products from external customers?
No. we currently don't accept or buy used products. We prioritize providing our customers with brand new items to ensure the highest quality and hygiene standards.
What kind of products do you offer?
We carry a wide range of new products to support injury recovery, disability management, and senior mobility. This includes items like wheelchairs, walkers, rollators canes, patient lifts and more.
Do you offer any services besides selling products?
We primarily focus on product sales to people that are recovering from injuries, disability and mobility for senior citizens. Please contact us for details about your needs.
Do you offer in-store purchases?
Unfortunately, no. Due to labor and resource constraints, the provided address is only used for communication purposes, and all sales are conducted online.
Ordering & Delivery
How can I order products?
You can browse and order products directly from our website. If the product you're looking for is not listed on our website, please contact us with your requirements, and we may be able to assist you.
Do you offer delivery?
Yes. Standard curbside delivery is always free in most cases. If you need expedited shipping, please contact us once the order is successfully placed. Please be aware that expedited shipping will incur an additional cost.
Can I return or exchange an item?
Yes, we offer returns and exchanges on most unused items within a specific timeframe (check our return policy and product specific return policy for details).
Customer Support
Do you have staff members who can answer questions about specific products?
Our knowledgeable staff is always happy to answer your questions and help you find the right product for your needs. Don't hesitate to call and ask!
Is customer service available 24x7?
Unfortunately, no. We may be able to respond to texts and emails during off hours, but calls are only available during business hours.
Do you offer any educational resources on recovery or senior mobility?
We offer brochures, owner's manual and informational videos (if available) in the product page on our website. Additionally, we recommend consulting with a healthcare professional for personalized guidance.
Do you offer live chat support?
We don't have a live chat feature available on the website, but you can always text us at 206-202-2206.
Payment & Insurance
What payment methods do you accept?
We accept most major Credit cards, Debit cards, PayPal, Apple Pay, Google Pay, ShopPay for online purchases. You may be eligible to pay in installments via ShopPay, subject to approval.
Do you accept insurance for purchases?
We typically do not accept insurance directly. However, we can provide you with a receipt for your purchase to submit to your insurance provider for potential reimbursement. Please check with your insurance plan for details on coverage for mobility aids.
Discounts
Do you offer any discounts for seniors?
We may offer senior discounts or promotions on certain products. Please check our website for current offers.
How frequent do you offer discounts?
We may offer discounts or promotions on certain products when possible. Please check our website for current offers.